Customer Services Group

About Customer Services

The mission of OneSource Customer Services is to help our customers to be successful in their use and integration of OneSource products and solutions.

OneSource Customer Services works in partnership with our customers to maximise the value and return on investment from their OneSource subscriptions.

Consider some of the following questions as they apply to your use of our products:

• Are your users fully aware of the full range of content and functionality available to them?
• Is the content from OneSource seamlessly integrated into your business processes?
• Is OneSource helping your people to do their jobs more effectively?
• How is the OneSource content sourced and presented? How often is it updated?

These questions are just some examples. We are there to help you to use our content and products more effectively and efficiently to the benefit of your business. For more information have a look at the Top 5 Questions About OneSource.

Our Team

Customer Service Representatives

OneSource Customer Service Representatives (CSRs) collectively form our Customer Support Group and are our first-line of support to our customer base. CSRs are experts on the content and functionality of our products and services.

Business Applications Consultants

OneSource Business Application Consultants (BACs) can assist with a range of services such as initial implementation and launch, internal marketing, user training options, usage monitoring and reporting and other service and support issues. Our Business Applications Consultants are there to ensure that our customers are successful with our products and services and maximise value and return on investment.

Customer Services Offerings

Customer Support Group

The OneSource Customer Support Group provide registered subscribers with access to product and data experts for day to day questions relating to using OneSource products. Available by phone email and Live Support, the OneSource Customer Support Group is ready to assist with content, functionality or technical questions as they relate to our products and their integration within your business.

Business Browser Training

We can provide standard and customised product training for OneSource Customers on a wide range of topics related to OneSource Products. Our regularly scheduled BB101 class format provides basic product training for all registered Business Browser users.

Account Services

OneSource Account Services provides customers with a comprehensive range of account services to help with the successful implementation, deployment, management and day-to-day usage of OneSource products.