Customer Services Group

Frequently Asked Questions

I have forgotten my UserID/password. What can I do?

A valid UserID and password combination is required to access Business Browser. If you have forgotten either of these you can use the Forgot Your Password? tool and submit your e-mail address. If this e-mail address matches the e-mail address at the point of your initial registration we will mail you back your UserID and a new password value.

You can subsequently change your password once you have logged on to any product by clicking on the account maintenance link under Resources on the shaded area to the right of all product home pages.

How do I get access to OneSource products?

By clicking on logon.onesource.com and entering a valid user ID and password.

If you have not used Business Browser previously, you will require a commercial subscription and a UserID and password. If you work for an organization which has a commercial subscription for Business Browser you can register yourself to generate a personal UserID and password – in order to register you will require an account level password known only to your organization and Business Browser internal Site Manager.

How often is the product/content updated?

Because we integrate content from a number of different data vendor suppliers and feeds our update schedule varies according to the source.

For example our news is updated every 30 minutes on an intra-day feed, whereas some information such as market research reports may only be updated once a year.

For a complete schedule by source vendor you may visit the Information Partners link which is available from all of our product home pages. You will find this link under Resources on the shaded area to the right of all product home pages.

Where do you get your information from?

We license and integrate data from a multitude of best of breed data sources which specialise in company reference and financial information, industry data, news and trade press, market research and specialist sources.

For a full listing and description of the entire content source suppliers please refer to the Information Partners link which is available from the Resources area of any of our product home pages.

As well as integrating this diverse content into a single application, we also add value by providing functionality which enables users to interrogate the content in different ways and to make the content and reports available in context e.g. company comparisons through peer listings and customised reporting functionality.

What are the system requirements to run Business Browser?

Business Browser is developed for easy enterprise-wide end user desktop deployment. All you need is a supported web browser and a UserID and password. There are no client side software components which need to be downloaded.

All of our content is hosted on our live web servers and is updated directly from our web servers.

Supported Browsers (As of August 1 2003. Beta versions not supported.)

• Microsoft Internet Explorer version 5.5 or higher
• Netscape Navigator version 4.79 or higher

Your browser must be configured to accept cookies and your browser cache should be set to check for updated documents every time. In addition, JavaScript should be enabled.

You may have success with another browser if it supports cookies, frames, and JavaScript. However, we recommend Microsoft Internet Explorer or Netscape Navigator or Communicator.

For optimal use the browser should be set to check for newer versions of stored pages at every visit to the page. Blocking of IP referrer headers at the firewall level will result in find companies searches not functioning correctly - IP referrer headers must be enabled.

Operating Systems

• Windows 95
• Windows 98
• Windows NT
• Windows "000
• Windows XP

Business Software

• Microsoft Office 97
• Microsoft Office 2000 SR-1
• Microsoft Office XP
• Microsoft Office 2003
• Microsoft Word Viewer
• Microsoft Excel Viewer
• Adobe Acrobat